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You deliver your best service to customers all year long.
Now, take a day to revitalize, enjoy and be appreciated!What will you learn:
- 'Best Practices' of Great Customer Service
- The 'State' of Customer Service Today
- How to Make 'Customer Connections'
That Last - 'Managing' Great Service Professionals
Added Fun:
- Celebration Lunch
- Networking Opportunities
- Interactive Ice-breakers
- Mini Salsa Dance Lessons
Christine Churchill
Executive Director
Customer Service Institute of America
John Tauer
Professor, Men's Basketball Coach
University of St. Thomas
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8:30 – 9:00 Registration 9:00 – 9:15 "Welcome!" / John Burns 9:15 – 9:55 What can you do with the Minute you have?" / Beret Evenstad 10:15 – 10:55 "Serving the Needs of the Customer" / Norm Roth 11:15 – 12:00 "How We Amaze and Retain our Clients" / Marcy McHenry
"How to 'Read' Your Customer" / John Burns
"Customers Need the Personal Touch" / Jodie Larson Hoffman12:00 – 1:00 "The State of Customer Service Today" / Christine Churchill / Celebration Lunch 1:15 – 2:15 How We Got a Team Record of 83-8 Over Three Years. Whew!
(And, how YOU can succeed!) / John Tauer
Intermixed throughout the day will be a celebration lunch, opportunities to meet and greet with others in the customer service industry, fun ice-breakers and an opportunity to learn some simple Salsa dance steps!!
National Customer Service Week was proclaimed by President George Bush in 1991, to be held during the first week of October each year.
www.csweek.orgWhat a great way to recognize those individuals, who through their front line work each and every business day of the year, meet and greet new and known customers, sell goods and services, handle the difficult customers and situations for companies across the world.
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Christine Churchill
Executive Director and Founder of the Customer Service Institute of America
Based out of Chicago, Christine manages this premier, member-supported customer service organization. serviceinstitute.com
Norman Roth
CEO, Roth Sales
EnhancersNorman has been called a “Top Sales Trainer” and was cited in The Wall Street Journal as a "talented, powerful Manager, Trainer and New Business Developer."rothsalesenhancers.com
John Tauer
Professor, Men's Basketball Coach
University of St. Thomas
A sharp mind, and great motivator, John has built this team to the best 3-year record in more than 1,000 teams. johnnytauerbasketball.com
John Burns
Corporate Trainer
Customer Skills, LLC
John brings his fun-loving, deadly-accurate sense of sales and customer service training. customerskills.com
Beret Evenstad
Owner, Beret Evenstad Interior Design
Classic, down-to-earth, realistic talk about customers and customer service reps! beretevenstad.com
Leah Drew
Marketing & Events Manager
Bright Pink
Leah is passionate about helping others and empowering young women. brightpink.org
Sponsors
Fine companies and organizations that support excellent Twin Cities Customer Service Representatives:
Platinum
Platinum Sponsorship
Maximize your corporate exposure by becoming a 2011TCCSC conference sponsor. Sponsorships ensure that your company name is highly visible and achieves remarkable coverage to all attendees during the conference. All Platinum sponsorships include:
- Sponsor recognition and hot link on the 2011TCCSC website
- Special thank you from the podium to all sponsors
- Distribute promotional items on each chair at event
- Sponsorship logo recognition on signage at the event
- Sponsor acknowledgement in the onsite program
- Four (4) complimentary registrations
- Sponsorship cost: $750
- Your corporation here
- Your corporation here
- Your corporation here
Gold
Gold Sponsorship
Maximize your corporate exposure by becoming a 2011TCCSC conference sponsor. Sponsorships ensure that your company name is highly visible and achieves remarkable coverage to all attendees during the conference. All Gold sponsorships include:
- Sponsor recognition and hot link on the 2011TCCSC website
- Special thank you from the podium to all sponsors
- Distribute promotional items on each chair at event
- Sponsorship logo recognition on signage at the event
- Sponsor acknowledgement in the onsite program
- Two (2) complimentary registrations
- Sponsorship cost: $500
- Customer Skills, LLC
- Your corporation here
- Your corporation here
Silver
Silver Sponsorship
Maximize your corporate exposure by becoming a 2011TCCSC conference sponsor. Sponsorships ensure that your company name is highly visible and achieves remarkable coverage to all attendees during the conference. All Silver sponsorships include:
- Sponsor recognition and hot link on the 2011TCCSC website
- Special thank you from the podium to all sponsors
- Distribute promotional items on each chair at event
- Sponsorship logo recognition on signage at the event
- Sponsor acknowledgement in the onsite program
- One (1) complimentary registration
- Sponsorship cost: $250
- Twin Cities Venues, LLC
- Your corporation here
- Your corporation here
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See our
Past Events!
What to Bring
Please bring along to this conference the following:
- Your thoughts on how you like to be treated as a customer.
- Your 2011-YTD customer service experiences to share.
- The top three ways you treat your customers.
- Three ways you've often thought about improving your service.
- The three top customer challenges you face every day.
- Your contagious smile!
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Contact us here:
2011 Twin Cities Customer Service Conference
Business Office:
1043 Grand Avenue, Suite 220
St. Paul, MN 55105
Phone: 612.229.5037
Email: info@2011tccsc.com
Write Us:
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Register now! Only until this year's conference!
This conference will be held at:
Kelly Inn St. Paul
161 St. Anthony Avenue
St. Paul, Minnesota 55103
A portion of this conference's net
proceeds will be donated to:
